Security and Privacy
Effective date: January 5, 2015
Information We Collect
In some instances, we may request that you submit information about other people. For example, if you order a gift and want it sent directly to the recipient, you might submit the recipient's name and address; or if you include references, you might submit the reference’s name and e-mail address. The types of personally identifiable information that may be collected about other people include: recipient's name, address, e-mail address, and telephone number.
Any information you disclose voluntarily on our Web site or in any forum and blogs that we may develop in the future becomes public information. We cannot control the actions of our Web site users and advise you to use your discretion in sharing information about yourself on the Internet. All information sharing is optional and done so at your own risk.
We also may collect certain non-personally identifiable information when you visit many of our Web pages, such as the type of browser you are using (e.g., Fire Fox, Internet Explorer), the type of operating system you are using, (e.g., Windows Vista, Mac OS), the domain name of your Internet service provider (e.g., Comcast, AT&T), the name of the Web pages you visit, the time you access our Web pages, and the length of time you stay on those pages.
We collect this information in order to determine which areas of our Web site are most popular and to enhance your experience with our Web site. This information may also be shared with third parties on an aggregate and non-personally identifiable basis. However, please be assured that this information will in no way personally identify you or any other visitors of our Web site.
Our Web site uses ClickTale or other third party web analytics service. Such service may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this Web site. The service does not collect personally identifiable information that you do not voluntarily enter in this Web site. The service does not track your browsing habits across web sites which do not use the service. For more information on ClickTale or to disable the ClickTale service, please visit: www.clicktale.com.
How We Use the Information
We use the information that you provide about others to enable us to send them your gifts or information. From time to time, we also may use this information to offer our products, programs, or services to them.
We may combine the information we collect with information available from other sources, including information received from promotional partners or other third parties.
We may, from time to time, share personally identifiable information with other companies affiliated with us and unrelated third parties (e.g., retailers, marketers) to enable them to provide users with opportunities to learn of products or services in which they may be interested. You should also be aware that this means that we may transfer information to any country in the world, including the United States and other countries that may not offer the same level of data protection as the country where you reside. Please see the "Your Choices" section below for more information on how you can express your preferences regarding our sharing of information.
We also may disclose personally identifiable information in the following instances:
Legal Action: We may disclose information about our users, including personally identifiable information, when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Web site or applicable laws, or to protect against misuse or unauthorized use of our Web site. We also may disclose user information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of our users.
Corporate Change: We may sell, transfer, or otherwise disclose user information, including personally identifiable information, to a successor entity in connection with a corporate merger, consolidation, asset sale, or other corporate change or combination of assets involving us.
In addition, we may disclose anonymous, aggregated user statistics to third parties for a variety of purposes. For example, we may disclose how many individuals visited certain areas of our Web site, how many men or women receive our newsletter, or other demographic data about users of our products or services.
As noted above, we may use the personally identifiable information we collect from you to offer you products and services that may be of interest to you. If you would like to opt out of future promotional materials from us, you may indicate this preference by following the unsubscribe instructions at the end of e-mail communications or by logging into your account and changing your communication preferences.
Cookies & Web Beacons
To enhance your experience with our site, many of our Web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
"Web beacons" or clear .gifs are small pieces of code placed on a Web page to monitor the behavior of and collect data about the visitors viewing a Web page. For example, Web beacons can be used to count the users who visit a Web page or to deliver a cookie to the browser of a visitor viewing that page. We may use Web beacons on this site from time to time for these and other purposes.
Collection of Information by Third-Party Sites and Sponsors
We may, from time to time, offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or co-branded with identified third parties, including affiliated businesses. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties' use of this information. Since these third parties will use your information in accordance with their own privacy practices, you should check their websites for information regarding their privacy policies. We will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.
We and our advertisers may use third parties to serve or present the ads that appear on our site and to conduct research about the advertisements. For more information about third-party ad servers and how to opt-out of receiving online display advertisements tailored to your interests by our third party partners, please visit: www.networkadvertising.org/choices.
Links to Other Sites
Our site may contain links to other sites that are not operated by us and whose information practices may be different than ours. You should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there.
Our Commitment to Data Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to, maintain security of, and correctly use the information we collect. Personally identifiable information and account activity are also protected through the use of e-mail addresses and passwords. In order to maintain the security of your information, you should protect the confidentiality of such information used to log into your account. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.
How You Can Access and Update Information
If you have previously provided any personally identifiable information to us by way of our Web site, you retain the right to review, correct, update, delete or otherwise modify such information.
To access the personally identifiable information that we have collected about you that we maintain, or to correct factual errors in such information, simply log into your account using your e-mail address and password to update your information. Or you may also contact us at the “Contact” address, telephone number or e-mail provided below.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
We do not knowingly collect information from minors. If you are under the age of 18, we request that you do not provide any personally identifiable information to us.
SMS Terms and Conditions for the United States
Teleflora provides important Order Updates via Text. A Welcome text will be sent to you when an alternate delivery date or alternate selection are required. To opt-in or subscribe to these texts, reply to the welcome message with the keyword specified. Message & Data Rates May Apply. Message frequency based on account orders. If you agree to receive updates via Text, you will receive text messages when there is an issue with your order.
For additional information, text HELP to 98385. Text STOP to 98385 to unsubscribe. Contact us at firstname.lastname@example.org for additional assistance.
Supported Wireless Carriers are Verizon Wireless, AT&T, Sprint, T-Mobile, Virgin Mobile, U.S. Cellular, Alltel, Cricket, Boost Mobile, Cellcom, nTelos, Cellular South, Cincinnati Bell, Thumb Cellular, Nex-Tech Wireless, Bluegrass Cellular, Illinois Valley Cellular, Centennial Wireless, EKN/Appalachian Wireless, United Wireless, West Central Wireless, ACS/Alaska, Cellular One of East Central Illinois, Golden State Cellular, Inland Cellular, GCI Communications, Immix/Keystone Wireless. T-Mobile is not liable for delayed or undelivered messages.
Note: Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.
YOUR RIGHTS AND CHOICES
You may be entitled, in accordance with applicable law, to request access to and/or a copy of certain information we have about you or that we delete certain information we have about you, or request more information about our privacy practices. Requests should be submitted in writing as set out below. If you become aware of changes or inaccuracies in your information, you should inform us of such changes so that the information may be updated or corrected.
If would like to exercise any of these rights, on or after January 1, 2020, please call 800-493-5610. You will be required to verify your identity before we are able to fulfill your request, for instance by logging into an existing password-protected online account or by providing us with two to three pieces of information about you. You may be entitled, in accordance with applicable law, to submit a request on your behalf through an authorized agent. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.
California law may require us to compile the following metrics for the previous calendar year: the number of rights requests received, complied with, and denied, as well as the median number of days within which we responded to those requests. To the extent that this obligation applies to Teleflora, we will update this section after January 1, 2021.
You may be able to refuse or disable cookies by adjusting your web browser settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable Local Shared Objects and similar technologies. For example, Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you and any differences in service are related to the data. Deleting cookies may in some cases cancel the opt out selection in your browser.
Some of our third-party partners are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. To learn more, please click here or here. For additional information on how Google processes your information and what choices you may have, visit their site here. Due to differences between websites and mobile apps, you may need to take additional steps to opt out of interest based advertising for mobile applications. Please check your device settings and mobile app permissions for additional information on how to opt out. You also may stop further data collection from a mobile application by removing it from your mobile device.
You also may be able to control our collection and use of your location information through your mobile device or app settings.
We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on the Service may change or no longer be available to you. Any difference in the Services are related to the value provided.